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Chatbots Part 4: Measuring the Effectiveness of Virtual Assistants
Today’s chatbots leave a lot of room for improvement. Traditional customer service metrics such as abandonment rate and hold time don’t really apply to chatbots and virtual assistants. It is critical to understand the impact these technologies are having on customer satisfaction.
Joseph Sweeney
8 December, 2021
IBRS Advisor Team
7 November, 2021
IBRS Advisor Team
28 October, 2021
Analytics Artificial Intelligence Maturity Model – Presentation Kit
Artificial intelligence (AI) is an emerging technology that can be applied across business lines and yield significant results when aligned with business priorities. Assessing the AI maturity of your organisation can assist in providing AI roadmaps and aid in developing strategies and business cases.
IBRS Advisor Team
10 October, 2021
Staff Need Data Literacy – A Presentation Kit To Get You Started
ICT and analytics groups often overlook the importance of data literacy and scientific thinking in self-service analytics.
Joseph Sweeney
4 July, 2021
IBRS Advisor Team
27 June, 2021
IBRS Advisor Team
6 June, 2021
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