What can be done to restore confidence in AI by stakeholders, users and consumers? It starts with addressing the five common sources of AI bias.
Salesforce’s Einstein Automate automates tasks using AI algorithms. Flow Orchestrator applies AI to workflows, accelerating digitisation by citizen developers.
Today’s chatbots leave a lot of room for improvement. Traditional customer service metrics such as abandonment rate and hold time don’t really apply to chatbots and virtual assistants. It is critical to understand the impact these technologies are having on customer satisfaction.
Artificial intelligence (AI) is an emerging technology that can be applied across business lines and yield significant results when aligned with business priorities. Assessing the AI maturity of your organisation can assist in providing AI roadmaps and aid in developing strategies and business cases.
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