IBRS Advisor Team
23 January, 2022
Artificial Intelligence
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Chatbots Part 4: Measuring the Effectiveness of Virtual Assistants
Today’s chatbots leave a lot of room for improvement. Traditional customer service metrics such as abandonment rate and hold time don’t really apply to chatbots and virtual assistants. It is critical to understand the impact these technologies are having on customer satisfaction.
Joseph Sweeney
8 December, 2021
Analytics Artificial Intelligence Maturity Model – Presentation Kit
Artificial intelligence (AI) is an emerging technology that can be applied across business lines and yield significant results when aligned with business priorities. Assessing the AI maturity of your organisation can assist in providing AI roadmaps and aid in developing strategies and business cases.
IBRS Advisor Team
10 October, 2021
Joseph Sweeney
5 October, 2021
IBRS Advisor Team
15 August, 2021
IBRS Advisor Team
27 June, 2021
IBRS Advisor Team
31 May, 2021
VENDORiQ: Talend Research Reveals Data Underutilised
Is your organisation using data to its full potential? Or is the decision making not aligned with the analytics.
IBRS Advisor Team
23 May, 2021