Discover the implications of Meta Workplace’s closure on business communication and explore alternative collaboration platforms for seamless workflows.
Cross-functional tasks among various departments provide better collaboration, especially when customer personalisation and customisation are employed. How should enterprises deal with the challenges that prevent them from analysing their customer behaviour, attributes, and trends?
Ticket deflection reduces customer support tickets and improves customer experience. Here’s how enterprises can implement effective self-service strategies and the challenges and remediation strategies for getting it right.
How do you keep your CX leader? And what support do they look for from the organisation?
Digital products that are not designed with the end-user cause poor adoption, frustration and wastes time, money and effort. This pack outlines how development teams can avoid these pitfalls and apply simple, scalable user research methods.
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