
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.

Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.

Model Context Protocol (MCP) is a vital standard enabling AI agents to automate tasks in core enterprise systems, but requires immediate, strong governance for safe adoption.

Neo4j’s investment highlights graph technology’s critical role in practical AI, providing essential context to unlock efficiency gains from GenAI and ML.

Atlassian’s $610m browser acquisition is a high-stakes bet on secure, specialised AI productivity against free, embedded Microsoft/Google competition.

Creative AI is evolving beyond manual prompting to programmatic, high-throughput image generation with enhanced governance and analytics features.

Firms face an AI talent trap; they must develop new skills and hire to stay competitive in the innovation economy.

Figma’s successful IPO signals a robust design software market, potentially encouraging competitors to also go public soon.

Organisations must adopt performance-based contracts for AI to ensure investments deliver tangible value and costs align with business objectives. This approach links payments to measurable outcomes, shifting from traditional input-based pricing.

Explainable AI offers diverse techniques like LIME, SHAP, and counterfactuals, crucial for building trust, meeting compliance, and empowering staff to collaborate effectively with AI systems.