Digitising customer services requires strategic prioritisation based on demand, cost, and implementation feasibility. Do you know which customer-facing services to prioritise?
Digital literacy is a key component of business transformation. Being able to design a specific job role/function is vital.
Does your ICT department receive the right amount of funding? Creating a successful budget plan is an important business process for your organisation.
The current flurry of excitement and concerns around AI belie the fact that this is part of a decades long and predictable evolution. IBRS revisits a seminal 2017 presentation on the future of work and details why it’s predictions hold true and how to us it to educate leaders and staff for the significant changes ahead.
Data isn’t an easy topic to wrap your head around. As an organisation, data can be one of the most important aspects of the business and learning how to successfully work with data is of great importance.
Digital products that are not designed with the end-user cause poor adoption, frustration and wastes time, money and effort. This pack outlines how development teams can avoid these pitfalls and apply simple, scalable user research methods.
Technology leadership now requires managers to possess knowledge and skills that cover areas such as culture change, disruptive thinking, emotional intelligence, adaptability and resilience, business acumen, and transformational leadership, in addition to technology competencies. Read now to discover how to better adapt into a management role and deal with those tough tasks.
The Optus and now Medibank data breaches have grabbed the attention of customers, media, government and regulators. Executives and boards are now asking for updates from their responsible officers. Download our presentation kit to help you prepare.
In the aftermath of the Optus breach, organisations are likely to see increased regulation and penalties in cases where private information in their possession has not been adequately protected.
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