Latest Advisory
VENDORiQ: Adobe’s Agent Orchestrator and Intelligent Customer Experiences
Adobe’s AEP Agent Orchestrator introduces purpose-built AI agents for B2B customer engagement and internal workflow automation, streamlining processes and enhancing personalisation through data-driven orchestration.
VENDORiQ: Adobe’s Agent Orchestrator and Intelligent Customer Experiences
Adobe’s AEP Agent Orchestrator introduces purpose-built AI agents for B2B customer engagement and internal workflow automation, streamlining processes and enhancing personalisation through data-driven orchestration.
Maturity Models – What They Are and Why They Matter
These days, maturity models seem to be everywhere. IBRS alone has published scores of research articles utilising them. But what exactly are maturity models, what are they good for, and how can they be used effectively?
This article addresses what maturity models are and are not good for – a future article will address their use.
Implementing the ASD Essential 8 – A Practical Approach
A self-assessment against the Essential 8 Maturity Model is a practical first step in implementing a cyber security framework.
Microsoft Teams Collaboration Part 2: People and Sharing
The risks involved in Microsoft Teams’ communication and collaboration features provide reasons for deploying a scalable information governance. It is necessary to understand each collaboration feature in detail to enact authentication and governance policies.
VENDORiQ: RingCentral Launches New Cloud Phone and Platform Features
RingCentral recently introduced new phone capabilities and add-ins to help users collaborate and save more time. IBRS looks into how such product improvements can enhance vendors’ services to enterprise call centre solutions.
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