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Digital Workplace Persona Template
Effective, tailored user personas drive successful digital workspace strategies by discovering diverse staff needs, fostering innovation, and supporting flexibility.
Digital Workplace Persona Template
Effective, tailored user personas drive successful digital workspace strategies by discovering diverse staff needs, fostering innovation, and supporting flexibility.
Prioritising Which Customer-Facing Services to Digitise: A Three-Step Approach
Digitising customer services requires strategic prioritisation based on demand, cost, and implementation feasibility. Do you know which customer-facing services to prioritise?
VENDORiQ: ServiceNow Generative AI – An Example of Things to Come
ServiceNow introduced two new AI features – the ServiceNow Generative AI Controller and Now Assist for Search – to improve the platform’s capabilities for enterprise users. This move demonstrates the company’s commitment to providing top-notch AI services, and it’s expected to expand the platform’s functionality while improving user experience. IBRS looks into the implications of this in the growing AI trend.
VENDORiQ: ServiceNow Launches Open Access LLM for Code Generation
ServiceNow has launched StarCoder – an AI to assist with coding based on an open-access large language model (LLM). AI-driven code development will significantly impact how applications will be developed, and (more importantly) how existing applications will be integrated. As predicted by IBRS in 2016, software development roles – and the structure of development teams – will transform as AI extends over all language and development environments.
Crushing the Costs of Azure Virtual Desktops
Many organisations that adopted Azure Virtual Desktops find that user satisfaction for the VDI environment is high, but procurement is pushing back on the ongoing price tag. IBRS explores how to dramatically cut the cost of Azure Virtual Desktop services while keeping users happy.
Best Practices for Microsoft Power BI Accessibility
Poorly constructed analytics dashboards can be difficult for users to consume at the best of times. Making dashboards accessible for a broad range of users with neurodiverse and physical limitations is doubly challenging. Yet it is not impossible. In this paper, IBRS recommends a range of better practices for building highly accessible and effective dashboards with the features of Microsoft’s Power BI.
VENDORiQ: Yammering Away About Microsoft – Get Ready For More Change.
Yammer is being folded into Microsoft Viva Engage. Along with other licensing and product reshuffles in the past year, this is evidence of Microsoft doubling down on its new ‘core’ product sets. The Yammer story is also an example of how once free products make their way into paid platforms.