RingCentral recently introduced new phone capabilities and add-ins to help users collaborate and save more time. IBRS looks into how such product improvements can enhance vendors’ services to enterprise call centre solutions.
What does digital literacy mean to you and your organisation, and how do you improve? This pack covers how an organisation can definitively baseline their workforce’s digital literacy, across three different approaches, depending on their context and business needs.
Transport NSW joins the list of government agencies that have left data centre Global Switch. How does this impact the migration of public offices to data centres that help improve their data storage and security solutions?
Facing a cyber security breach can make or break your organisation’s brand and trust. Be proactive and set up your comprehensive response plan as a matter of priority.
Microsoft Office 365’s data backup and retention policies offer basic retention and recovery options to secure client data for a limited time. How can organisations best balance their data security against what is readily available from Microsoft?
Numerous organisations are now transitioning to hybrid work, allowing staff to do their jobs both remotely and inside the office. What do enterprises overlook in hybrid work that makes the transition to hybrid work less challenging?
Take stock of your CoE by considering these four stages of Cloud maturity.
Investments in analytics infrastructure without investing in enterprise-wide data culture will result in a poor return on investment. What is needed to build an organisation’s data culture that supports critical decision-making? How can enterprises better integrate data search and discovery, literacy, technology, and governance to develop scalable solutions?
Without a clear understanding of how to derive value from AI as it applies to their organisation, the chances are these organisations will not only miss out, but miss the mark entirely. Hitting the target with AI means avoiding some common misconceptions and taking pragmatic steps to use AI judiciously.
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