Establishing a low-code culture requires strategic thinking, agile development, and collaboration across departments for scalability, security, and continuous improvement.
The AI Bill of Rights Blueprint prioritises safe systems, algorithmic discrimination, data privacy, notice and explanation, and human alternatives. Stay informed about the latest developments in responsible and ethical AI practices.
“We must now address the root causes that go beyond connectivity. Rather than focusing on big innovations that require significant investment, it is better to focus on enriching existing services with empathetic delivery design principles and guide citizens through the service.” Dr Joseph Sweeney
Using Digital Adoption Platforms (DAPs) effectively means finding a smart way to combine innovation and risk control. Let’s explore practical steps for intelligent DAP implementation.
Drive successful digital and data programs with IBRS whiteboard sessions.
Better aligning service delivery with customer expectations, digitising services and migrating customers to the online channel are central for organisations wishing to decrease service delivery costs, improve customer access to services and improve staff satisfaction and confidence in delivering services.
As the adoption of generative artificial intelligence (AI) grows exponentially and vendors increasingly embed AI capabilities into their products, CIOs need to recognise the risks and adopt proactive mitigation strategies.
The next generation of enterprise leaders will be facing a much faster rate of tech transformation and the longer-term impact of AI. How can the IT and HR business units nurture emerging enterprise leaders, so they will be prepared for a highly disruptive future the fourth wave of ICT will bring?
How do you keep your CX leader? And what support do they look for from the organisation?
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