Using Digital Adoption Platforms (DAPs) effectively means finding a smart way to combine innovation and risk control. Let’s explore practical steps for intelligent DAP implementation.
Drive successful digital and data programs with IBRS whiteboard sessions.
Better aligning service delivery with customer expectations, digitising services and migrating customers to the online channel are central for organisations wishing to decrease service delivery costs, improve customer access to services and improve staff satisfaction and confidence in delivering services.
Mid-level managers can resist digital transformation due to its potential to create insecurity in their organisational position and duties. IBRS explores how executives and change teams can support their mid-level managers during digital transformation efforts.
Many organisations have adopted hybrid work, but balancing in-office and remote work performance is proving difficult for some managers. IBRS explores the critical leadership skills that improve outcomes in hybrid world scenarios for ICT teams.
Organisations can better cater to the content authoring needs of their staff, regardless of their staff’s technical background, through hybrid and headless CMS. With DevOps, software developers and content authors can better optimise the platform. IBRS looks into DevOps’ crucial role in new forms of content management delivery.
Transforming an organisation into a digital-first enterprise involves solving problems differently. IBRS explores how design thinking principles can be applied to multidimensional problems and provides a flexible approach to creating solutions that make a difference.
While a pure headless content management system (CMS) has several advantages over traditional CMS, enterprises may be better served by a more traditional CMS that has some aspects of headless added, i.e., a hybrid CMS. IBRS explores how such a hybrid CMS can provide many of the benefits of headless, without the complexity, to support future digital content delivery strategies.
RingCentral recently introduced new phone capabilities and add-ins to help users collaborate and save more time. IBRS looks into how such product improvements can enhance vendors’ services to enterprise call centre solutions.
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