This IBRS presentation kit created by Callie Evan features ideas and discussions regarding digital literacy and learning & development.
HCLTech’s TechBee program offers IT and business training to produce job-ready graduates in partnership with Navitas. However, concerns include reduced long-term workforce retention and the need for a safety net for learners.
There are many benefits to building a positive team environment. ICT managers play a critical role in not only ensuring their team meet their work objectives, but that they learn, grow, and improve as a team as well. This pack covers two foundational areas that ICT managers can focus on to build a positive team culture.
Ticket deflection reduces customer support tickets and improves customer experience. Here’s how enterprises can implement effective self-service strategies and the challenges and remediation strategies for getting it right.
The next generation of enterprise leaders will be facing a much faster rate of tech transformation and the longer-term impact of AI. How can the IT and HR business units nurture emerging enterprise leaders, so they will be prepared for a highly disruptive future the fourth wave of ICT will bring?
How do you keep your CX leader? And what support do they look for from the organisation?
Employment Hero has launched its newest feature, 360 Degree Reviews, to elevate the enterprise feedback process. How does this impact traditional performance evaluations conducted in organisations?
Hybrid work environments are often a source of diversity and inclusion challenges, leaving many employees isolated and disenfranchised. How can enterprise leaders promote collaboration without marginalising its workforce?
Mid-level managers can resist digital transformation due to its potential to create insecurity in their organisational position and duties. IBRS explores how executives and change teams can support their mid-level managers during digital transformation efforts.
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