Microsoft has built a 20-million subscriber base in its first year since Microsoft Viva was launched. IBRS looks into the future of the market for employee experience (EX) management with Microsoft’s platform.
Tableau’s update integrates generative AI for automated data analysis and predictions. Pulse offers personalised analytics, while Data Cloud enhances insights with customer data. IBRS sees such AI hyperautomation as increasing, not correlating the need for digital literacy. Find out why.
The inclusion of Viva Glint in Microsoft’s Viva Suite is an example of how AI can impact decade-old approaches to employee surveys. By 2027, IBRS predicts that human resources functions will be radically changed by the introduction of AI in every aspect of their processes and tools.
Software-as-a-Service (SaaS) platforms are stretching their capability, so how do you take advantage of the new features?
There are frequent calls for yet another ICT policy, often overlapping existing ones. A holistic view – an ICT policy framework – can reduce the effort to create and maintain policies, and deliver benefits through increased compliance.
ServiceNow plans to enhance its Now Platform with G2K’s intelligent IoT technology once it completes its acquisition of the latter. How can industries, particularly in retail, take advantage of this?
IBM Watson was the first functional AI to gain broad public awareness. Unfortunately, implementing Watson required significant effort to first clean and format organisational data, and then train the AI model. IBM has now launched IBM watsonx, which alleviates much of the training challenges. IBRS looks into how enterprises can benefit from the surge in AI development and integrations in enterprise platforms.
Executing the organisation’s digital strategy to move from on-premise to the Cloud entails choosing and adopting a specific Cloud computing approach. IBRS investigates the concept of serverless computing, which allows developers to concentrate on functionality instead of infrastructure.
Digitising customer services requires strategic prioritisation based on demand, cost, and implementation feasibility. Do you know which customer-facing services to prioritise?
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